We are on a mission to elevate the patient experience and provide the best possible primary care by combining technology with a human touch. Avi Medical runs patient-centric, tech-enabled medical practices that provide a convenient, personalized and holistic digital and physical patient experience, unlike regular general practitioners. We employ our medical doctors and provide them a 21st-century work environment that enables them to deliver the best care.

Your Role

Avi Medical takes over existing primary care practices as well as builds new ones from scratch, combining a modern and inviting design with state-of-the-art medical equipment and a holistic software suite. As Operations Manager you will ensure that all day-to-day processes in the practice run smoothly - from the patients and the staff perspective. These responsibilities include steering of patient flows, supplies, maintenance, coding and the controlling of metrics for cost effectiveness and highest medical quality. You will be the point of contact for our medical staff and also the connection to our central support function.

Your Responsibilities

  • Be easily approachable and represent the point of contact for Avi’s medical employees
  • Define, continuously measure and analyze relevant practice KPIs for quality and cost effectiveness
  • Proactively identify areas for improvement and develop initiatives to optimize all processes including practice design, equipment and software
  • Be an active advocate for change and create an environment that supports employee satisfaction, improved service and quality
  • Build an actionable playbook of best-standard practice operations, drive and roll out that execution model

Required skills and experience

  • First-hand experience as an operations leader (or equivalent) in a medical facility or similar
  • Strong communication, presentation and listening skills especially as concerns medical doctors, employees and the community
  • Ability to establish immediate credibility with peers, senior leadership, and medical staff
  • Strong analytical skills, structured thinking and independent working style
  • Proven ability to implement strategic plans and to proactively make things happen
  • Full working proficiency in German and English and willingness to travel across southern Germany

Perks and Benefits

  • Team dinners and offsite quarterly getaways
  • Development budget of 1000€ per year. Can be more if you convince us ;)
  • Virtual Stock Option Package
  • 30 Days paid Vacation per year
  • For your health, we provide healthy snacks, drinks, gym membership, and the healthiest travel method, a bicycle. And of course free check-ups at one of our Avi Medical Facility
  • Language course to support you to become more proficient in German and English